Contact Reims Champagne Tours
A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@reimschampagnetours.com. We answer in English, usually within two working days.
We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Most tours we list refund in full if you cancel at least 24 hours before the start; the few that do not say so on their card.
Corrections
If a fact here is wrong or out of date, tell us what and where. House calendars change with the season, meeting points move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run champagne tours from Reims or Paris and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
Reims Tourisme
The main tourist office is at 6 rue Rockefeller, 51100 Reims, on the cathedral parvis, open every day. Its information point on the Cour de la Gare, at Reims Centre station, opens Monday to Saturday and closes on Sundays and public holidays.
The houses
Each house answers for its own visits, prices and calendar: Veuve Clicquot at 1 rue Albert Thomas, Mumm at 34 rue du Champ de Mars, Ruinart at 4 rue des Crayères and Lanson at 66 rue de Courlancy, all in Reims. Book and ask on each house's own website.
Where the tours meet
Most shared tours from Reims meet outside the station information point. Private tours collect you from your hotel or a station in Reims or Épernay, and the days from Paris from a Paris hotel, a Paris kerb or Gare de l'Est. Each tour's own point is on its booking page.
Most questions are already answered in the FAQs. To compare tours, start with Reims Champagne Tours.